We are looking for 4-5 candidates for our 2nd shift. The hours will be 12:00 pm - 8:00 pm. Start date and training will be next Tuesday, May 21st. For this posting we are offering $19.00 per hour.
Proven experience in call center customer support to include sales, marketing research or equivalent combination
Conduct telephone interviews to gather and document information (outbound calling)
Ability to work in a professional environment
Providing excellent customer service with proven metrics in past positions
Able to communicate clearly and professionally to a variety of audience types
Strong attention to detail
Reliable and punctual
Proven background with Microsoft Office
Proven and proficient computer and typing skills
Ability to follow instructions, comply with company policies and adhere to their schedule and scheduled breaks times
Ability to work independently and complete tasks in a timely manner and adhere to our metrics
Responsibilities and Tasks:
Interviewing potential respondents over-the-phone
20-25 outbound calls per hour using a list of provided phone numbers
Perform interactions over the phone using scripts provided
Interact with business professionals around the U.S., screening and qualifying them for our research needs
Providing background information to research participants and obtaining their willingness to participate
Enter data from phone interactions accurately, quickly, and verbatim
Training and after training expectations to share with candidates so there are no surprises.
Candidates must be on time for training. If they are more than 10 minutes late and class has started, they will not be accepted into training.
During the first two weeks of training new hires cannot be absent for any reason. Please reiterate there will be no pre-planned or unplanned time approved during the first two weeks as well.
No candidates will be accepted after noon on Monday, May 20th. Thank you,
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